How nursing scripts and patient satisfaction surveys project a fantasy of care, not real care. “Hello, Mr. Smith. My name is Joanne. I am your nurse. Are you experiencing any pain today? No? That’s good. Do you need help getting to the bathroom?†(check script) “Can I fluff your pillow, bring you a magazine, turn on your TV, move your water bottle closer?†(check script) “I am so happy to be of service, this is all part of the excellent care we provide here at Happy Homes Medical Center and Resort.â€